1. What is a virtual consultation?

A virtual consultation with KimoraMed allows you to consult with one of our medical doctors via phone or video call, providing medical advice, prescriptions, sick notes, and follow-ups without an in-person visit.

2. How do I book a virtual consultation?

Book a virtual consultation with KimoraMed online through our website contact form or by contacting us via WhatsApp at +27 64 685 5041.

3. What do I need for a virtual consultation with KimoraMed?

To join a KimoraMed virtual consultation, ensure you have:

• A stable internet connection.
• A device with a camera (for video consultations).
• A private, quiet space.

4. What services are offered in virtual consultations?

General and acute medical consultations

Chronic care consultations and management

Follow-up consultations for acute or chronic conditions

5. How do I pay for a virtual consultation?

Payment can be made via direct bank transfer (EFT).

6. Are KimoraMed virtual consultations covered by medical aids?

Yes, most medical aids cover virtual consultations with KimoraMed. Confirm coverage with your medical aid provider, or we can assist you with this request.

7. Will I receive a prescription after my KimoraMed consultation?

Yes, if required, KimoraMed will issue an electronic prescription that can be filled at the pharmacy of your choice.

8. Can I get a sick note or medical certificate from KimoraMed?

Yes, if appropriate, a medical certificate or sick note will be provided after your consultation.

9. What if I don't have video conferencing tools for my consultation?

If video is unavailable, KimoraMed can arrange a telephonic consultation.

10. How do I prepare for my KimoraMed virtual consultation?

Prepare by ensuring your internet connection is stable and being in a quiet, private space.

11. What happens if my consultation is interrupted?

If technical issues occur, we will attempt to reconnect or reschedule your consultation.

12. Can I cancel or reschedule my KimoraMed consultation?

Yes, you may cancel or reschedule with us. Please call or WhatsApp us. 

13. Is my information secure during a KimoraMed consultation?

Yes, your personal information is protected with secure, encrypted platforms in compliance with POPIA regulations.

14. How can I contact KimoraMed for more information?

For questions or assistance, contact KimoraMed via email at reception@kimoramed.co.za, WhatsApp, or phone at +27 64 685 5041.